OUR POLICIES

Privacy Policy (Effective January 12, 2021)

 

Collection of Personal Information We may collect your personal information when you visit our website, or register for an account, use our website or one of our mobile applications, sign up for an appointment, offers, take a survey, use our services, contact us about a prior purchase, or otherwise communicate with us in any way. The types of personal information you provide varies based on how you choose to interact with us, but may include your name, address, phone number, email address, date of birth, payment card information, purchase information, demographic information, medical information, and any other information you choose to provide.

 

  • Usage Information. When you access the various VaxiTaix.com services, your computer, phone, or other device may provide information, such as your browser type, IP address, referring/exit pages, operating system, date/time stamps, and related data. We may use analytics tools that collect information about the use of our websites and user traffic.

  • Transactional Information. When you submit payment online or register for an account or use our services, we maintain transactional information such as the date of your purchase, services purchased, the value of the transaction, and their descriptions for our records.

  • Device Information. We may also use beacon technology to collect your device information such as your device type, model, identification numbers assigned to your mobile device, mobile network information, and website or app usage behavior.

  • Audio and Video Information. We may collect audio or video records for quality control, training, security, and analytic purposes when you call us or we are on location. For instance, we may use video monitoring on site for security. We may be able to associate this information with you.

  • Cookies, Web Beacons, and Similar Technologies. We may use automated tools, such as cookies, to collect information about you. Cookies are small data files that are stored on your device by your web browser. They are often used by websites to recognize a returning user's device, record user preferences, track the pages a user clicks while visiting the website, and identify the website a user visited immediately beforehand. Cookies and other automated tools help us recognize you and customize your patient experience. They may be used to associate your activities and interactions with VaxiTaxi.com with any personal information you provide in order to analyze the use of services to make them more useful to you. These technologies allow us to combine demographic and statistical data, which may not include personal information. Most web browsers accept cookies by default, but you may be able to adjust your browser settings to remove or reject cookies. Please note that blocking cookies may affect the availability and functionality of certain VaxiTaxi.com functions.

 

Information We Obtain from Other Sources

We may also combine information that we receive about you from third parties with information you provide to us directly or that we collect automatically through your use services. We may also collect information about you from vetted third parties, such as telephone directories, consumer surveys, and social media.

 

Health Information

We collect protected health information in our capacity as a pharmacy health care provider, which includes your prescription and personal information, prescription history and profile information for fulfillment of pharmacy vaccine orders, and other health-related information that you, your doctor, or your insurance carrier provides to us. This information is most often used to provide clinical services to you or your dependents, provide you with health care information, pharmacy services, or to contact you with questions and respond to your inquiries pertaining to immunization services. The information collected or maintained by our pharmacies is subject to our Notice of Privacy Practices that more specifically describes how we may use or disclose your protected health information. You may access our Notice of Privacy Practices in our Secure Client Portal. A copy may also be obtained from us if requested by calling or emailing our corporate office. Contact information is listed below.

 

Information Pertaining to Children

VaxiTaxi.com services are not directed to and we do not intend to, knowingly, collect or solicit personal information online from children under the age of 13.

 

How We May Use Your Personal Information

We or our service providers on our behalf may use your personal information for a variety of business purposes including:

  • Providing customer service, including responding to your requests or inquiries

  • Processing and completing your appointment including; scheduling, documentation, billing, enrollment in our outreach reminder programs, and delivering VaxiTaxi.com services.

  • Personalizing your experience with us (i.e. content and offers that are tailored to you including special offers from other companies).

  • Providing you with newsletters, articles, product or service alerts, new product or service announcements, event invitations, and other information.

  • Including you in market research, surveys, promotions, and contests.

  • Improving the VaxiTaxi.com patient experience.

  • Evaluating your experience to create new items.

  • Alerting you about a safety announcement, recall, error, or advertisement.

  • Keeping a record of our interactions with you via telephone, online, or written.

  • Verifying and validating your identity, preventing, investigating, providing notice of fraud, or to meet other legal obligations.

  • Processing and evaluating the materials you submit as a job applicant.

  • Interacting with you when you contact us as a vendor or on behalf of another business.

  • Creating aggregated or anonymized information for analytical and statistical purposes.

  • Enforcing our Terms of Use and other agreements.

  • For any other purpose, with your consent.

 

Data Analytics and Advertising

We may use third-party web analytics services, including Google Analytics, to help us understand how visitors use VaxiTaxi.com and to place ads that are tailored to our users on other websites or mobile apps. These ads may be targeted to users through use of the following features: remarketing with analytics, interest-based advertising, demographics and interests reporting, user segment analysis, and impression reporting. We and our third-party affiliates may use cookies or other identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, and personalize content or messaging.

 

For more information on how Google Analytics uses data collected through VaxiTaxi.com, visit: www.google.com/policies/privacy/partners/. To opt out of Google Analytics cookies, visit: www.google.com/settings/ads and https://tools.google.com/dlpage/gaoptout/.

 

VaxiTaxi.com does not control how third parties manage their opt-out processes. Your web browser may have settings that allow you to transmit a "Do Not Track" signal when you visit various websites or use online services. Like many websites, our website is not designed to respond to "Do Not Track" signals received from website browsers.

 

Advertisements

We may contract with advertising service providers to collect information about your online use and interactions with VaxiTaxi.com over time and across other websites. These companies use the information they collect to serve ads to your device(s), on other websites, and online immunization services that are targeted to your demographic.

 

We may also work with third-party platforms, directly or through our service providers, to serve ads to you as part of a customized campaign on these platforms. As part of these advertisement campaigns, information about you, such as your email address and phone number, is converted into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

 

Information Sharing and Purposes

We may disclose your personal information for certain business purposes as described below:

  • Our Subsidiaries. Our subsidiary entities may also collect and share the personal information described in this Policy with their parent, subsidiary, and affiliate entities for use in the ways described in this Privacy Policy.

  • Service Providers. We may disclose your personal information to our service providers to help handle parts of our business because of their expertise, resources, or scale. They help us do things like improve our services, process your payments and requests, verify your information, train providers, provide analysis and analytics, maintain databases, administer and monitor emails and marketing, serve ads on our services, and otherwise perform actions consistent with the uses described above. We may also use them to host our sites, microsites, mobile sites, and mobile applications, conduct market research, or send you information regarding our services or those of other companies with whom we conduct business.

  • Third Party Partners. We may engage with various third-party partners to provide additional VaxiTaxi.com services.

  • Legal Process and Emergency Response. We may also disclose specific information about VaxiTaxi.com clients if we have a good-faith belief that it is necessary or authorized under the law or to protect our customers, the public, or our business.

  • Certain Business Transfers. Your personal information may be disclosed as part of a corporate business transaction, such as a merger, acquisition, or joint venture, or for the financing or sale of VaxiTaxi.com assets and could be transferred to another party as one of the business assets in such a transaction. It may also be disclosed in the event of bankruptcy.

 

Text Messaging

When you sign up for an account on the Secure Client Portal, you are expressly consenting to receive text messages on your mobile phone or other mobile device about our services or information that may be sent by automated means. Text messages will only be sent to the mobile phone number used to opt-in during patient information collection. Some programs may send you up to the specified number of messages per month, dependent on the program, and each program in which you enroll will increase the total number of messages you receive each month.

 

You may opt out of our text message service by selecting “Do Not Contact” in the secure client portal.

 

Client Choices

We give you choices about the information we collect and how we communicate with you.

  • Printed Materials. To opt out of receiving printed marketing materials at your postal address, such as advertisements, flyers or reminders by choosing, “Do Not Contact” in the Secure Client Portal.

  • Emails. To opt out of receiving marketing materials via email, please indicate, “Do Not Contact” in the Secure Client Portal.

  • Voice or Text Messages. To opt out of receiving marketing calls from VaxiTaxi.com by telephone, please indicate, “Do Not Contact” in the Secure Client Portal.

  • Google Analytics. You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by visiting https://tools.google.com, and downloading and installing the Google Analytics Opt-out Browser Add-on.

  • Mobile App Push Notifications. With your consent, we may send push notifications to your mobile device. You can deactivate these at any time from the Secure Client Portal.

  • Location Information. You may have the ability to turn location-based services on and off by adjusting the settings of your internet browser or mobile device or, for some devices, by revoking permission for VaxiTaxi.com to access your location information.

  • Custom Audience Campaigns. As noted above, we sometimes work with third-party platforms to serve ads to you as part of a customized campaign on those platforms. You may be able to opt-out of receiving these ads by adjusting your preferences within these third-party platforms.

 

Analytics and Interest-Based Advertising

Certain companies may participate in the Digital Advertising Alliance AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to make certain choices regarding targeting. You can learn more about the DAA web AdChoices Program at the following link: http://www.youradchoices.com/. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative ("NAI"). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members' ad networks. Please be aware, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads.

 

Please note that opting out of one or more NAI or DAA members only means that those selected members should no longer deliver certain targeted ads to you, as per the DAA / NAI rules. This does not mean you will no longer receive any targeted content and/or ads from other ad networks. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or if you erase your cookies, use a different device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. VaxiTaxi.com is not responsible for the effectiveness of, or compliance with, any third-parties' opt-out options or programs or the accuracy of their statements regarding their programs.

 

Mobile Apps

With respect to our mobile applications, you can stop all collection of information via app by uninstalling the affiliated applications. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (i.e., location-based services, push notifications, accessing calendar/contacts/photos, etc.), by adjusting the permissions in your mobile device and/or the app's settings. Beware that if GPS precise location services are disabled, other means of establishing or estimating location may persist.

 

There are a variety of tracking technologies that may be included in mobile applications. These are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifiers, or other identifiers such as "Ad IDs", to associate app user activity to a particular app and track user activity across apps and devices. Some mobile app-related tracking technologies can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or device. Apple and Google mobile devices have settings that may allow you to limit certain types of tracking.

 

Third-Party Agreements

For your convenience and information, VaxiTaxi.com may distribute links to websites or services that are owned and/or operated by third parties. This Policy does not apply to those websites or services, which may have their own privacy policies or notices that you should review to understand how they may use or disclose your personal information. VaxiTaxi.com is not responsible for the content or privacy practices of any linked websites or services that are operated by third parties.

 

VaxiTaxi.com may include functionality that allows certain kinds of interactions between VaxiTaix.com and a third-party website, platform, tool, application, or other service. For example, when you register for certain VaxiTaxi.com services, you may have an option to use your Facebook, Google or other account provided by a third-party site or application to facilitate the registration and log-in process, or otherwise link accounts. If you choose to use these third-party services to access or use vaxitaxi.com services, we may receive information from these third parties.

 

If we discontinue use of any third-party services (i.e. your Instagram or any other account as an access mechanism for VaxiTaxi.com services), you consent that we may still retain any information and data we may have already received in accordance with this policy. When you use these third-party services, you are using their services and not VaxiTaxi.com services. VaxiTaxi.com is not responsible for their practices. You should review the applicable third-party privacy policies before using third-party services in connection with VaxiTaxi.com services.

 

Security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and we cannot guarantee the security of your information collected through our services.

 

Notice to International Visitors

VaxiTaxi.com is based in the United States. When we obtain information about you, we may transfer, process, and store such information in the United States and other countries. By engaging with VaxiTaxi.com, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.

 

Retention

We will keep your personal information for as long as your account is active so that you can access and amend your information as necessary, and to provide you access to our services. We may continue to retain your personal information after you deactivate your account, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding user preferences, enforce our agreements, or protect our legitimate interests.

 

Changes to this Privacy Policy

This Privacy Policy is subject to change at our discretion. We will indicate changes, including material changes, to the policy by updating the "Effective Date." Your use of any VaxiTaxi.com services after any update to this Policy will constitute your acceptance of the changes.

 

Contact Us

If you have questions or comments about this Privacy Policy or other privacy-related matters, you may contact us as follows:

Email Address: Info@VaxiTaxi.com

Toll-free Number: 1-855-VAX-IOWA

 

Pharmacy Terms of Service (Effective January 2021)

 

I may download my electronic protected health information, such as information about my vaccine appointment or prescription record from VaxiTaxi.com onto my mobile device or computer. I authorize VaxiTaxi.com to transmit this electronic protected health information onto my mobile device or computer. I understand that my electronic protected health information is encrypted as it travels from VaxiTaxi.com to my mobile device or computer. However, I understand that once my electronic protected health information is downloaded onto my mobile device or computer, I am solely responsible for keeping such information confidential. I understand and acknowledge that there is a risk that my mobile device or computer may be stolen or accessed by an unauthorized source, and that, consequently, my electronic protected health information that I downloaded onto my mobile device or computer may be accessed by such unauthorized source. I accept full responsibility for protecting the security of my mobile device or computer from theft or other unauthorized access. I release VaxiTaxi.com from any and all liability related to the use or access of my electronic protected health information that I download from VaxiTaxi.com onto my mobile device or computer.

 

Security of Communications

VaxiTaxi.com recognizes that clients are concerned about the privacy and protection of information as it is transmitted over the Internet. Keep in mind that the possibility exists for unauthorized individuals to intercept any electronic mail message you send over the Internet. In some cases, information can be encrypted to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow websites to provide an increased level of security for your personal and health information when appropriate. To enhance the level of security for communication and the transmission of personal information, we have appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you.

 

Nondiscrimination and Accessibility Notice (Effective January 2021)

 

VaxiTaxi.com does not discriminate on the basis of race, color, national origin, age, disability, or sex. VaxiTaxi.com does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. VaxiTaxi.com provides: Free aids and services to people with disabilities to communicate effectively with us, upon request or when necessary. Including, but not limited to:

 

  • Qualified language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Free language services to people whose primary language is not English

  • Information written in other languages upon request

 

If you require these services, contact VaxiTaxi.com by phone at 1-855-VAX-IOWA. If you believe VaxiTaxi.com has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with VaxiTaxi.com ownership. You can file a grievance by email or phone. If you need help filing a grievance, a VaxiTaxi.com representative is available for you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail or phone at U.S. Department of Health and Human Services, 200 Independence Ave. SW, Room 509F, HHH Building, Washington DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/ file/index.html.

 

HIPAA Notice of Privacy Practices (Effective January 12, 2021)

 

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights You have the right to:

  • Get a copy of your paper or electronic medical record

  • Correct your paper or electronic medical record

  • Request confidential communication

  • Ask us to limit the information we share

  • Get a list of those with whom we’ve shared your information

  • Get a copy of this privacy notice

  • Choose someone to act for you

  • File a complaint if you believe your privacy rights have been violated

Your Choices You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition

  • Provide disaster relief

  • Provide pharmacy information

  • It is important to understand that VaxiTaxi.com will never market or sell your personal information.

Company Uses and Disclosures We may use and share your information as we:

  • Treat you

  • Run our business

  • Bill for your services

  • Help with public health and safety issues

  • Do research

  • Comply with the law

  • Address workers’ compensation, law enforcement, and other government requests

  • Respond to lawsuits and legal actions

 

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

  • We will provide a copy or a summary of your health information, usually within 90 days of your request. We may charge a reasonable fee.

 

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

  • We may say “no” to your request, but we’ll tell you why in writing within 90 days.

 

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

  • We will say “yes” to all reasonable requests.

 

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

 

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable fee if you ask for another one within 12 months.

 

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

 

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

  • We will make sure the person has this authority and can act for you before we take any action.

 

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting VaxiTaxi.com Ownership at 1-855-VAX-IOWA.

  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

  • We will not retaliate against you for filing a complaint.

 

VaxiTaxi.com Uses and Disclosures

We typically use or share your health information in the following ways.

 

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for preventative care requesting your immunization record.

 

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.

 

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. Example: We may give information about you to a third-party medical billing agency to share with your health insurance plan so it will pay for your services.

 

How else can VaxiTaxi.com use or share your health information?

We are allowed or required to share your information in other ways in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

 

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease

  • Helping with product recalls

  • Reporting adverse reactions to medications

  • Reporting suspected abuse, neglect, or domestic violence

  • Preventing or reducing a serious threat to anyone’s health or safety

 

Do research

We can use or share your information for health research.

 

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

 

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Address workers’ compensation, law enforcement, and other government requests

 

We can use or share health information about you:

  • For workers’ compensation claims

  • For law enforcement purposes or with a law enforcement official

  • With health oversight agencies for activities authorized by law

  • For special government functions such as military, national security, and presidential protective services

 

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

 

VaxiTaxi.com’s Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.

  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

  • We must follow the duties and privacy practices described in this notice and give you a copy of it.

  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind

 

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html